SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tophitfit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of tophitfit.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Invalid Reasons
Buyer no longer wants the items - this is the most common example which we cannot honor if we want to continue offering great value at Tophitfit. The buyer should make sure he or she wants to buy the items before submitting an order, not after. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
Buyer found items cheaper somewhere else - Buyer should be confident that he or she is ready to pay the asking prices before submitting an order. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order..
Thank you so much. Excellent
Prishol quickly have not collected
Product looks great. Shipping time was very satisfactory. Seller had great communication with and ship out time was very quick.
Product on time, podavets the следующийдень after order. The Goods of good quality, HIGHLY RECOMMEND!
Arrived very fast, in 15 days. And is beautiful. Perfect
At first glance it looks brilliant not unpacked as it is a gift only 10 days delivery to UK thankyou
worst product
loved it. fast delivery. recommended
Three Three well
All well arrived. Still engaged in building, gift for 5 Dec. Will then additional feedback.
Excellent
Perfect. The instructions vary slightly from those of Lego But nicely.
EVERYTHING IS FINE. HAPPY CHILD.
All class!!! His Son liked it!!!
Never been used
Ok, nice pack, hope it ll be great, it is a gift
In 1 word is great. Soon received, packaged neatly and fits all perfect. My compliments… That be many hours playing.
Order sent and come quickly. Like all intact, but is not going to, as this is a gift. Next order of this shop (Fire trailer Kazi) generally come in a week, that record. PS. Generally, designers Kazi makes sense to buy on Ali, but the more famous lepin, enlighten for the same money you can buy from us.
Discreet. Quality little lower in pieces and the Instructions than others. Whole though the end result is OK.
Super! Great! A set of Lego about 3000, is no different. Only it with production was removed from an authorized dealer. And then I found and very happy. Collected 8 hours)))))