SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tophitfit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of tophitfit.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Invalid Reasons
Buyer no longer wants the items - this is the most common example which we cannot honor if we want to continue offering great value at Tophitfit. The buyer should make sure he or she wants to buy the items before submitting an order, not after. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
Buyer found items cheaper somewhere else - Buyer should be confident that he or she is ready to pay the asking prices before submitting an order. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order..
Fast delivery, good products!!
very good seal product for small faces
The store is handsome!!! I recommend to everyone the seller!!! Packed the parcel so that if she went around the light with transplants, would come whole
Although the product has reached my hand late it is very soft and quality something above the price of a product so
Glasses are satisfied, tight fit and nice rubber. Seller advise, sent fast delivery is good. Packed securely, took without a case, everything came without damage.
The glasses came up for a child of 9 years. Adjust the strap at the maximum. Apply to the face hermetically. Color perception is distorted. All around is blue. But you can see in them well. Packed securely. Delivery a little more than a month.
Walked for a very long time 1,5 months (probably because of chinese holidays) on the face sit tightly do not leak (medium-sized european) packing super, box class, tonerovka average norms everything is clearly visible, silecon Soft
Packing is excellent, the product is just class! I'm delighted! Rubber is soft, very comfortable and fits snugly to the face. Glass transparent is not thick. On the face is almost not felt. I'm waiting for the holiday season, i'll try out in the sea.
Glasses are excellent, do not smell fit very well. Seller recommend.
Very good glasses. Tight fit. A little dislike as seen through them on the surface.