SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tophitfit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of tophitfit.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Invalid Reasons
Buyer no longer wants the items - this is the most common example which we cannot honor if we want to continue offering great value at Tophitfit. The buyer should make sure he or she wants to buy the items before submitting an order, not after. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
Buyer found items cheaper somewhere else - Buyer should be confident that he or she is ready to pay the asking prices before submitting an order. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order..
The parcel arrived quickly quality normal package satisfied
It's okay
Harosho
Very convenient to clean fish
Super
Thank you very much!
The Lezo of the knife is bigger than thin. Bulo in the Chorniy mastilli. More without wicering.
Good shopping.
good
good quality-tested ok
The product is great.
Delivery ahead of time. I recommend.
I'm satisfied.
All right.
Super very practical fish knife. Thanks to the store.
Well received, very pretty and robust for the price paid. It must be quite effective to see.
Similar to what was published, even for him,
the package arrived faster in good condition
very happy with product, works as advertised
All perfect thank you very much sir for everything now you have to try
A nice knife for scraping and gutting fish, although I have not yet had the opportunity to try
Lovely like your picture in aliexspress. Received while working with him did not work.
As in advertising.
Very good store and very fast. Thanks.
looks good
I'm supporting strongly this product and I'm recommend this Fish Scale Knife to be available at every kitchen,, is very sharp and easy to use outdoor and inside door..
exactly as described
Well arrived and good product
Very well and easy to use
Very good as always
Thank you.
good
That's good.
very accurate thanx
Thank goodness
Thank you so much! Everything is super! Quality at a height. The order arrived on time! Thank you!
Arrived before the suggested date and equals the picture
I can't say 'cause I haven't tried