SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tophitfit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of tophitfit.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Invalid Reasons
Buyer no longer wants the items - this is the most common example which we cannot honor if we want to continue offering great value at Tophitfit. The buyer should make sure he or she wants to buy the items before submitting an order, not after. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
Buyer found items cheaper somewhere else - Buyer should be confident that he or she is ready to pay the asking prices before submitting an order. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order..
Dear friend, the goods received many thanks all chic. Wish you health and good luck, your buyer.
Good sandals, mom is happy. On a wide leg and foot 25 cm the size of the store 40 came up perfectly. In Gomel for a month. Thank you.
Заказала маме,очень легкие,немного смят задник,и по описанию и таблице выбрали 41(носит 40)но оказались немного малы,если будете заказывать,кто носит 40-смело берите 42,полнота ноги средняя.А в общем за эту сумму не плохие.
Women's sandals received faster than expected. My wife liked it, everything in size will respond. Thank you store.
I ordered my mother, the photo is on my leg, she was approached, thank you very much
Ordered 3.04, the parcel came 28.04. Track tracked. Shoes normal, in size
Thank you store. The goods came quickly. Well packed. Very comfortable on my wide leg. Happy.
Bosamenki very comfortable, but for a long time went 38 days to Kazakhstan. on 38.5 size ordered 41 at a time.
The goods came to Volgograd very quickly, in 12 days. Fully corresponds to the description. Sandals are super light, comfortable, at its 36 size took 36, sat perfectly. Quality is average, I think will serve one season. For this money is the most it. Seller recommend.
Order came quickly! Sandals really liked, fit in size. Thank you store!
Thank you very much for the sandals! For my wide leg with a bone were very comfortable and soft!
Pretty cute, comfortable and very light sandals, reached very quickly, at its 40th size took 41, did not go well, thank you very much to the store, sewn qualitatively, I advise you
Delivery fast to St. Petersburg in 15 days. Advise store
The parcel came quickly. At first there was an unpleasant sharp smell, the threads do not stick out. Shoes soft, comfortable, Velcro closure
Sandals came quickly. good quality. very light. thank you. I recommend the store
Hello I received but shoes today she is beautiful very pretty j, love know the right size I recommend this store Thank you very much to the sellers Thank you Aliexpress
The parcel came in 3 weeks. I took them for my mother, she has 35 size, and I have 36, but even to me they are just, even free. I think it will be too big. And I was also afraid that 35 would be too small. In the rest-the quality is very good for such a price. Comfortable, light, look beautiful.
Product equal to publication but not very good quality but well finished a little delayed and regular communication with store
Shipping fast. I like everything for now. The size is strictly according to the table, by centimeters.
Sandals on the full leg, the size corresponds to the order, very light, for the summer itself. I'm happy.