SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tophitfit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of tophitfit.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Invalid Reasons
Buyer no longer wants the items - this is the most common example which we cannot honor if we want to continue offering great value at Tophitfit. The buyer should make sure he or she wants to buy the items before submitting an order, not after. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
Buyer found items cheaper somewhere else - Buyer should be confident that he or she is ready to pay the asking prices before submitting an order. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order..
I am very happy for my package Thank you cordially
The Perfect Skin Care Kit! my skin is bright and radiant, the skin is soft and glowing, all dullness is eliminated, I'm fairer, The complexion is more even, and for the first time in my life I can leave the house without makeup feeling comfortable and confident. This product is truly the holy grail of my day job and I will definitely be a customer for a long time
This product works really well. I couldn't believe how well my face looked in terms of lightening and smooth appearance. So much, I was asked by a few people at work, what I am using for my face. The results were so good I started to use it on my body and same good results.
Cream work very well, No burning, no irritation, absorbs super fast, with pleasant smell. The effect of whitening and removing black spots is really very good. my skin is glowing, I plan to keep using this item long term
I have dark skin, this cream is very smooth and soft on my skin, the moisturizing effect is amazing, after using it for 2 weeks, my skin is brighter and full of radiance. i am very happy
I’m in love with this product is so soft in the skin absorb easily in the skin and smell lovely, communication very good ,received it in 3days, highly recommended.
Very good product arrived well and I still have to use it I would show you the rest
The Skin Care Set is great! Its also great if like your skin is rough, then you can put this cream on your body so it can smoothen it out.and it also removes dark spots, whitens the skin and evens out the skin tone. I am really satisfied
I used this skincare set once and fell in love with it. It is perfect for my skin, it makes my skin lighter and removes dark spots and stains. Fast delivery and great service. Everything is perfect.
Super cute packaging and really amazing quality the moisturizer itself made my skin feel soft and made it look super glowy then before
This collagen skin care set is too good. From the first day I used it I noticed the difference in my skin. Leaves me with smooth, clean, glowing skin. The texture of the cream is not sticky and is absorbed very quickly into the skin. It has a good smell.
I haven't used it yet. Delivery was so fast 2 working days. Thank you so much seller for my gift. I received 6 products instead of 5 , so greatful . I will surely buy again if it's work's well on my body. it smells good and very soft on body
I have not used yet I hope it will be awesome, good smell. Delivery was fast. 2 working days, I received my delivery. Thank you seller, thank you for my Christmas present
Still on it will come for another review if it doesn’t the job
Fast delivery and my products were in good condition, Communication with the seller on the use of the ointment was perfect, always listening. The ointment smells good, it is very easy to apply on the body not need to overrub before which disappears and I already see the result. I'm Satisfied.
I have suffered with dry skin and uneven skin for years. This is the only product that has helped combat both. I use this product from head to toe and get endless compliments on how great my skin looks. I use the product nightly and make sure I wear sunscreen during the day. Give it a try if you desire younger, smoother and whiter looking skin.
So far it is working. It has lightened my dark spots and brightened my skin tone. and I've only been using it for a couple weeks. Definitely worth a try!
I have a lot of goose bumps on my legs. I was annoyed about it. This product it cleans the skin stains very well, smooths my skin and I am satisfied with smooth legs. For me, no other product has achieved such quick and effective results.